CardLink’s New Online Support Centre: Get your questions answered 24/7

We have launched a new online support hub to make it quick and easy for CardLink customers to get their most common questions answered on demand.

Let’s face it – waiting on the phone to get your questions answered can be frustrating. Sometimes you don’t have time to call and all you need is the answer to a quick question about your invoice, how to order a new card, or how to change your fuel card limits.

That’s why we’ve built a new online support centre to help you get the answers you need, whenever and wherever you need them.

If you still need to speak to a person for more help, our local customer service team are ready to support you via phone or email.

Answers are just a click away

To access, click on ‘Support Centre’ on the CardLink homepage.

From there, simply type your questions directly into a search bar or browse the FAQs by choosing from a wide range of categories, including:

• Account & Card Management – Using your card, controls, account maintenance, and more
• Self-Service Portal – How to register, payments, reports, invoices, card management, cost centres, and more
• Invoices – Payments, fees & charges, discounts & rebates, understanding my invoice, and more
• Add-on Services – Getting the most out of your fuel cards with Roadside Assistance, Xero Integration, EcoDrive, and DriverApp

For merchants, we’ve included a dedicated section to help with common questions about account management, joining our network, missing invoice payments, payment options, and more.

The online support centre is part of a wider revamp of the CardLink website launched earlier this year. The website now offers a more logical layout of information, including resources and articles, making it easier to not only find the right fuel card for your business, but to get the most of your fuel cards and fleet every day.

Got a question? Browse our customer support centre now.